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Dreamforce 2021: Your inside guide is here - VIEW ON-DEMAND CONTENT

Dreamforce Distilled:

The art of digitizing your customer service teams.

Customer service agent on phone

Building seamless and consistent customer experiences in 2022

Customers and their purchasing habits are evolving. Consumers who were once adamant about visiting storefronts, are now happy to browse online stores. This means their first real human interaction is typically when something goes wrong. The result: service agents are now becoming your top sales, marketing, and brand advocates.

So, how do you ensure your teams are equipped with the right knowledge, tools, and resources to create a seamless and consistent customer experience?

You’ll learn:

  • Dreamforce distilled: what the latest Service Cloud innovations, product updates, and announcements mean for you
  • How to meet your customer’s digital-first expectations by designing effortless experiences that meet them anywhere, anytime, and on any device
  • Key strategies to enable your customer service teams with the right information to provide a consistent and effortless customer experience

Meet the speakers.

Stephen Bestbier

Senior Practice Lead, Service

Traction on Demand

Aaron Zuccolin

VP, Industry Solutions

Traction on Demand

Greg Ewing-Lee

Practice Lead, Manufacturing

Traction on Demand